Privacy Policy

At Fix It Today Plumbing ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website at thefixittoday.com (the "Website"), contact us, or use our plumbing services in Tampa Bay and surrounding areas (Hillsborough, Pasco, Polk, and Pinellas counties).

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

Contact Details: Name, email address, phone number, and physical address when you fill out contact forms, request a quote, schedule service, or call us at 813-743-7793.
Service Requests: Details about your plumbing issue, property type (residential/commercial), and preferred appointment times.
Correspondence: Messages sent via email to info@thefixittoday.com or through our website.

b. Automatically Collected Information

Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring website.
Cookies & Tracking: We use essential cookies to improve site functionality (e.g., form submissions) and analytics tools (like Google Analytics) to understand visitor behavior. You can disable cookies in your browser settings.

c. Information from Third Parties

If you contact us via Google My Business, social platforms, or referral partners, we may receive your name and contact details.

2. How We Use Your Information

We use your data to:

Respond to inquiries and schedule plumbing services (including 24/7 emergencies).
Provide quotes, confirm appointments, and send service reminders.
Improve our website, services, and customer experience.
Comply with legal obligations (e.g., licensing, insurance, or tax requirements).
Communicate updates, promotions, or satisfaction surveys (you can opt out at any time).

3. How We Share Your Information

We do not sell your personal information. We may share it with:

Trusted Service Providers: Licensed plumbers, scheduling platforms, or payment processors (e.g., Stripe, if online payments are added later).
Legal Authorities: When required by law, such as responding to subpoenas or protecting public safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with notice.

4. Data Security

We implement reasonable security measures to protect your information, including:

Encrypted form submissions (HTTPS).
Secure storage of customer records.
Limited staff access (only 1 licensed plumber currently on staff).

However, no system is 100% secure. We cannot guarantee absolute protection against unauthorized access.

5. Your Data Rights (Florida Residents)

Under Florida law and applicable privacy regulations, you have the right to:

Access your personal data we hold.
Correct inaccurate information.
Request Deletion of your data (subject to legal retention requirements).
Opt Out of marketing communications.

To exercise these rights, contact Cameron Key at cameron@themoldsolution.com or 813-506-9657.

6. Third-Party Links & Tools

Our Website may link to external sites (e.g., Google My Business, license verification). We are not responsible for their privacy practices. Review their policies separately.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date." Continued use of our Website or services constitutes acceptance of the revised policy.

9. Contact Us

For questions about this Privacy Policy, contact: Fix It Today Plumbing Email: info@thefixittoday.com Phone: 813-743-7793

Fix It Today Plumbing is licensed under CFC055692, bonded, and insured by Florida Farm Bureau Insurance. We serve Tampa Bay with integrity and 24/7 availability.